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Integrated Management System Policy

The Infralobo Integrated Management System Policy (Quality and Conciliation), in line with its mission and vision, aims to demonstrate its operational stance in a socially responsible and sustained manner, based on transparency and mutual respect of the relations it establishes with interested parties. To this end, it is guided by the following principles:

  • To comply with the legal, statutory and regulatory requirements applicable to the activities developed, as well as others that Infralobo subscribes to;
  • To meet the requirements of interested parties, actively working towards their satisfaction and confidence building;
  • To endow the company with technological infrastructures and means suitable to developing the activity, enabling it to minimise changes to the daily life of consumers in the company’s area of operation;
  • To develop and implement a telemanagement system that allows the effective monitoring of the entire water network, sewage network and respective lifting stations;
  • To develop and implement a geographic information system (GIS), building a dynamic database;
  • To develop operations based on a proactive attitude, striving for and adopting the best practices and as a consequence continuously improving the company’s Integrated Management System;
  • To promote personal and professional development of employees, either through individual skills and teamwork to enable them, as a whole, to achieve high performance levels;
  • To achieve the operating results set out in the strategic plan so as to guarantee the project’s rate of return;
  • To sensitise and work preferentially with suppliers who attach importance to the good practices of an Integrated Management System;
  • To improve the plan for collection of separated urban waste, introducing telemetry and route optimisation through fleet management;
  • To carry out the licensing of advertising and occupation of the public highway, with a view to rigour and harmonisation of the public space;
  • To ensure protection of the environment, including pollution prevention and proper management of the impact caused by activities, products and services, by reducing them and contributing responsibly to an environmentally sustainable future;
  • To allow freedom of association and the right to collective bargaining, without discrimination, ensuring compliance with the principles laid down in legislation regarding working hours, disciplinary practices and remuneration, and achieving a work-life balance;
  • To promote and support measures that allow our employees and their families to reconcile professional needs with personal and family needs;
  • To disseminate and promote the understanding of the Integrated Management System Policy to all interested parties.

President of the Board of Directors
Carlos Manso